FAQs

Once you have an account set up with us, you can order in a few ways:

• Order Online- quick and easy web form to get you on the list.
• Order by Email- be sure to include your name, address, how many jugs you need, and any special instructions.
• Order by Phone- Call (828) 253-6060 to speak with someone Monday-Friday from 9:00am-3:00pm. Leaving a voicemail will get you on the list.
• Order by Text- (828) 253-6060 during business hours.

Please place all orders by noon the day before your assigned delivery day.

Recurring (weekly/monthly) schedules are available for customers with consistent orders.

As a small local company, our delivery area is limited to Asheville and its surrounding areas, reaching as far as Mars Hill to the north, Old Fort to the East, Waynesville to the west, and Asheville Airport to the south.

Our dock at 2002 Riverside Drive is available for pickups to anyone with an account with us Monday through Friday, 9:00am - 3:00pm, however, and we have many folks from out of town that come through and stock up.

No. Most of our home deliveries are to a front porch or designated location that drivers can access on their own. The best way is to leave empty jugs where you would like drivers to replace them with fulls.

Currently, each customer is assigned a day of the week according to location, as we are in a different part of town on each day. So your typical delivery will be the upcoming assigned day. Placing orders well before your assigned days ensures you will not be waiting extra days for your water.

If you are in immediate need of water, the fastest way is to pick it up from our dock at 2002 Riverside Dr. during business hours.

Otherwise, we offer rush deliveries for an extra $10 as best we can accommodate.